Welcome to The Physiotherapy Shop owned by EMS PHYSIO LTD
By accessing this website you agree to these terms and conditions.
General
EMS Physio is registered as a private limited company in UK with company registration number 601612 and registered address: EMS Physio Ltd, Grove Business Park, Downsview Road, Wantage, Oxfordshire, OX12 9FE. The company is VAT-registered. The Physiotherapy Shop operates as the online shop for EMS Physio Ltd
Prices and Payment
Prices are subject to alteration without notice and those charged will be prices ruling at the time of dispatch (unless by prior arrangement). Payment is taken once we have established that we can fulfill your order, checked details and stock availability.
Value Added Tax
VAT will be levied on all items sold in The European Union at the Government set rate and will be shown separately when invoiced. When a VAT Exemption certificate is applicable, evidence or certificate should be supplied for each order.
Acceptance of order
You can place an order online (UK only), over the telephone 01235 772272 or by fax 01235 763518
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- Our inability to obtain authorisation for your payment
- Shipping address outside the UK (please visit www.emsphysio.com)
Order Cancellation
If you wish to cancel your order, please contact our Customer Service or give us a call on 01235 772272.
Carriage, Packing, and Handling Charge
A carriage and packing charge on all orders will be levied, unless subject to prior agreement. For the return of goods, a handling charge of up to 15% of the consignment value may be levied at the discretion of the Company.
Terms of Payment for the Online Orders
Please use your Order number as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
- PayPal You can pay with your credit card if you don’t have a PayPal account
- Cheque Please send your completed cheque made payable to EMS Physio Lt once you received the order acknowledgment.
- Credit Cards & Debit Cards You can pay by your Credit or Debit card (excluding American Express). Call 01235 772272 and quote your order number, card number, name and full address including postcode to which the statement is sent, valid from, expiry date, security number & issue number if applicable. We do not store credit card details nor do we share customer details with any 3rd parties.
Transfer of property
Title of the goods does not pass until full payment has been made.
Delivery Information
Our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery.
Delivery time See individual items
Warranty
All new EMS Physio products are warranted against defects in materials and workmanship for a period of two years from the date of shipment. All ex-demo or second-hand EMS Physio products sold are warranted against defects in materials and workmanship for a period of six months from the date of shipment. A copy of the full EMS warranty is available on request.
The warranty on non-EMS Physio products is limited to one year.
Product Specification
The Physiotherapy Shop policy is one of continuous product improvement. The Company therefore reserves the right to alter design and specifications at any time without prior notice. In some circumstances a change in product specification to that as listed in the current catalogue may be available at an extra charge. Further details are available on request.
Price matching
The Physiotherapy Shop will aim to price match like-for-like products from genuine UK-based electrotherapy suppliers that trade on the same basis, with premises on the UK Mainland. This does not include suppliers who are selling off equipment as they are in administration or closing down. We would require a written quotation or valid website link to the price-matched product for a price match to be actioned.
The Physiotherapy Shop reserve the right to decline a price match if it deems these conditions have not been met.
Price matching cannot be used alongside any other offer from The Physiotherapy Shop
